Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscription plans purchased on the Remedicos platform, operated by Kiara Caresworth Private Limited ("Kiara Caresworth", "Company", "we", "us", or "our"). By subscribing to any paid plan on Remedicos, you acknowledge that you have read, understood, and agreed to the terms set out in this Policy.

This Policy is intended to be read together with our Terms & Conditions and Purchase Policy, and in the event of any conflict between this Policy and any other document, the terms of this Policy shall prevail solely with respect to matters of refund and cancellation.

This Policy applies uniformly to all subscription plans offered on Remedicos, namely Starter, Super, and Legend, and to any future paid plans that may be introduced on the Service from time to time.

All payments made towards a Remedicos subscription, including but not limited to the Starter, Super, and Legend plans, are strictly non-refundable. Once a payment has been successfully processed by our payment partner, Razorpay, no refund shall be issued under any circumstances, whether in whole or in part, save as may be expressly required under applicable law.

This non-refundable policy applies regardless of the extent to which you have utilised the features, questions, or Deep Sessions available under your subscription during the billing period for which payment was made. You are strongly encouraged to review the features and usage limits of each plan carefully before making a purchase.

You may cancel your Remedicos subscription at any time, without penalty and without being required to provide a reason for such cancellation. Cancellation does not entitle you to any refund of amounts already paid, and the non-refundable nature of payments set out in Section 2 above shall continue to apply.

To cancel your subscription, you must send an email to hello@remedicos.com with the subject line "Cancel Subscription", using the email address registered with your Remedicos account. Our support team will process your cancellation request and confirm the same to you in writing.

Upon submission of a valid cancellation request, your subscription will remain active and you will continue to enjoy full access to the features of your current plan until the end of the billing period for which you have already paid. No further charge will be levied on your payment method from the next billing cycle onward.

At the conclusion of the current billing period, your account will automatically revert to the free tier, and any usage limits, features, or Deep Sessions associated with your paid plan will cease to be available, unless you choose to resubscribe.

Kiara Caresworth does not offer partial refunds or credits for any unused portion of a subscription period, whether the subscription is cancelled part-way through a billing cycle or the Service is used for only part of the period for which payment has been made.

This applies equally to unused MCQ quotas, unused Deep Session allocations, and any other usage-based entitlements associated with your plan. Subscription fees are charged in full for the entire billing period regardless of actual usage.

Notwithstanding the general policy of non-refundability set out above, Kiara Caresworth may, at its sole and absolute discretion, consider an exception in cases of duplicate charges, verified technical error resulting in erroneous billing, or unauthorised transactions, provided that such issues are reported to us within seven (7) days of the disputed charge.

Any exception granted under this Section shall not be construed as a waiver of this Policy generally and shall not create any precedent or ongoing obligation on the part of Kiara Caresworth in respect of future transactions. Each request for an exception will be assessed independently on its own facts, and the decision of Kiara Caresworth in this regard shall be final.

Where a payment towards a Remedicos subscription fails, is reversed, or is disputed through your bank, card issuer, or Razorpay after the corresponding subscription benefits have already been made available to you, Kiara Caresworth reserves the right to suspend your account, revoke access to paid features, and pursue recovery of the outstanding amount through appropriate means.

Initiating a chargeback or payment dispute for a legitimately rendered subscription, rather than contacting Kiara Caresworth directly in accordance with this Policy, may result in immediate suspension of your account pending resolution of the dispute.

Kiara Caresworth reserves the right to amend this Refund & Cancellation Policy from time to time, at its sole discretion, to reflect changes in our subscription offerings, business practices, or applicable law. Any such amendment will be reflected by updating the "Last updated" date at the top of this page.

Amendments to this Policy will apply prospectively to billing cycles commencing after the amendment takes effect and will not retroactively alter the terms applicable to payments already processed.

For any queries regarding cancellations, billing, or this Refund & Cancellation Policy, please write to us at hello@remedicos.com. We endeavour to respond to all such queries promptly and to assist you in a manner consistent with this Policy.